Outline the process and procedures used once a call comes in and include information on preparation, assessment, and follow through (e.g. flow chart): REFERENCES CONSULTED

James, R.K. (2008) Crisis Intervention Strategies. Belmont, CA: Cenage/Thompson.

Roberts, a.R. (2005). Crisis Intervention Handbook: Assessment, Treatment, and Research. New York: Oxford University Press.

Turner, F. (2011). Social Work Treatment: Interlocking Theoretical Approaches. New York:

Therapeutic Crisis Intervention Components (Tactical training programs, assessment programs, workshops, referral organizations, etc.)

Institutional Components (Training and technical assistance to other organizations in terms of prevention, identification, and legal procedures)

Training -- Who provides training, what organizations are trained, interface with community, describe.

Technical Assistance -- Who reviews, interface with...

h law enforcement or other agencies, mechanisms and plans.
Training Component -- Regular Training, what method, qualifications of trainer, implementation planning, different training sites and/or methods?

Community outreach, prevention, follow-up, interface with law, medical, mental health, governmental providers, etc.

Within this organization, how do the two sides interface? Is there overlap, if so, how, why; what efficiencies or deficiencies are present?

Examine Training Manuals in Detail: Note bibliography (current and theoretical); note standards, note overall focus, note robustness; not follow-up; how are volunteers assessed; not phone protocol for crisis hotlines; how are these monitored, how often, follow up suggestions and training?

Preparations, training, procedures for call?

Type of crisis, severity of issue? Who is involved, when and why?

Follow up? Intervention? Retraining? Procedures?